Terms & Conditions

Last Updated: [09/06/2026]

Welcome to Candy Delights NZ. These Terms & Conditions govern your use of our website and the purchase of products from Candy Delights NZ Ltd ("we", "us", "our").

By accessing or using our website, you agree to be bound by these Terms & Conditions.

1. Business Information

Candy Delights NZ Ltd
Whanganui, New Zealand
Email: candydelightsnz@gmail.com
Website: www.candydelightsnz.co.nz

2. Eligibility

You must be at least 16 years of age to place an order through our website. By placing an order, you confirm that you meet this requirement.

3. Products

We make every effort to ensure product descriptions, images, pricing, and availability are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Product colours and appearance may vary slightly from what is displayed on your screen.

4. Pricing

All prices displayed on our website are in New Zealand Dollars (NZD) and include GST where applicable.

We reserve the right to change prices at any time without notice.

5. Orders

All orders are subject to acceptance and product availability.

Once an order has been placed, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order at our discretion.

6. Payment

We accept payments through approved payment providers available at checkout, including:

• Visa

• Mastercard

• American Express

• UnionPay

• Apple Pay

• Google Pay

• Shop Pay

• Afterpay

Payment must be received in full before your order is dispatched.

7. Shipping

Shipping is subject to our Shipping Policy, available on our website.

Estimated delivery times are provided as a guide only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, weather events, public holidays, or circumstances beyond our control.

8. Order Cancellations

Customers may request cancellation before an order has been shipped.

While we will make every effort to accommodate cancellation requests, we cannot guarantee cancellation once order processing has begun.

Orders cannot be cancelled after they have been dispatched.

9. Returns and Refunds

Due to the nature of food products, we do not accept returns for change of mind, incorrect selection, or customer preference.

Refunds will only be provided where:

• A product ordered is unavailable or out of stock and no suitable replacement is agreed upon; or

• We are otherwise required to do so under New Zealand consumer law.

10. Consumer Guarantees Act

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available to consumers under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand legislation.

11. Limitation of Liability

To the maximum extent permitted by law, Candy Delights NZ Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the purchase price paid for the relevant order.

12. Website Use

You agree not to:

• Use the website for unlawful purposes;

• Attempt to interfere with website security or functionality;

• Upload malicious software or harmful content;

• Use automated systems to access the website without permission.

13. Intellectual Property

All website content, including logos, branding, text, graphics, images, and designs, remains the property of Candy Delights NZ Ltd and may not be reproduced without written permission.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

15. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of New Zealand.

16. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will take effect immediately upon publication on our website.